For any questions or concerns that may have not been answered here, please feel free to reach out to us by email: [email protected]
Delivery Time
Shipping durations for international orders vary based on your location. On average, deliveries take approximately 1 to 4 weeks from the date of dispatch. However, delays can happen due to conditions out of our control (customs/weather/holidays).
Order Limits
Please note that international orders have certain limitations:
- Weight Limit: International orders are restricted to a maximum weight of 4lbs per order. If your order exceeds this weight, you will be notified at checkout and will have to edit your cart in order to continue.
- Order Value Limit: Orders must not exceed a total value of $400.
Orders that surpass these limits will not be processed and will be unable to proceed at checkout.
Tracking Information
We provide tracking information for all international orders. However, please be aware that tracking updates may take up to 5 days to be reflected in the system from the date of dispatch. For customers in Mexico, tracking is provided but may not show updates every step of the way.
Customs and Duties
Important: Please note that any customs duties, taxes, or fees imposed by your country’s customs office are not included in the item price or shipping cost. These charges, if applicable, are the responsibility of the recipient. We recommend contacting your local customs office for more information on potential charges before placing an order.
Returns/Refunds
Our same Returns/Refunds Policies apply to international orders.